Returns & warranty

Return window

Unused equipment in original condition may be returned within 14 days of delivery. Contact us first at support@musasavending.com to receive a return authorization number — returns sent without authorization cannot be processed.

Restocking and freight

• Authorized returns are subject to a 15% restocking fee.
• Return freight is the customer's responsibility unless the item was sent in error.
• The machine must be re-crated or palletized to travel safely.
• Refunds are issued to the original payment method within 10 business days of receipt and inspection.

Non-returnable items

Installed payment hardware, opened consumable parts, custom-configured machines and special-order items are not returnable. Machines that have been loaded with product, plumbed or modified are evaluated case by case.

Warranty coverage

• Refurbished machines: 90 days parts warranty from delivery date.
• New machines: manufacturer warranty, typically 12 months parts.
• Refrigeration compressors on refrigerated units: 12 months.
• Payment hardware (card readers, validators, coin mechs): 12 months.

Warranty covers defective parts. It does not cover damage from misuse, power surges, improper installation, unauthorized repairs, vandalism or normal cosmetic wear.

Starting a claim

Email support@musasavending.com or call (260) 560-6688 with your order reference, the machine serial number, a description of the fault and photos or a short video. Most issues are resolved by shipping a replacement part with instructions.

Damaged on arrival

Note damage on the carrier's delivery receipt, photograph it and contact us the same day. We will manage the freight claim with the carrier on your behalf.

Mailing address

MusasaWave LLC, 212 N. 2nd St. STE 100, Richmond, KY 40475.