Frequently asked questions

Shipping, warranty, payments and sizing — answered plainly.

What does refurbished actually mean?: Each used machine is stripped, deep-cleaned, re-lamped where needed, fitted with replacement wear parts, then run-tested with real product and checked against a 42-point inspection list before crating.
How is the machine delivered?: By LTL freight on a pallet to all 48 contiguous states. Standard service is curbside with liftgate. Inside delivery and appointment scheduling are available for an additional fee — ask us before you order.
How long does delivery take?: Most in-stock machines ship within 3 to 5 business days and arrive within 1 to 2 weeks depending on distance. We email tracking and the carrier's contact details as soon as it leaves.
Can the machine take credit cards?: Yes. Every machine we sell has a standard MDB port. Add our Cashless Card Reader Kit and the machine accepts tap, chip, swipe and mobile wallets. We can pre-install it before shipping.
What warranty is included?: Refurbished machines carry a 90-day parts warranty. New machines carry the manufacturer's warranty, typically 1 year on parts. Compressors on refrigerated units are covered separately for 1 year.
Do you help me choose the right machine?: Yes, and we prefer to. Call (260) 560-6688 with your location's headcount, hours and available space and we will size it with you.
Do you sell to first-time owners?: Constantly. A large share of our orders go to people placing their first machine. We will walk you through pricing product, stocking and setting up payments.
Can I buy parts only?: Yes. Card readers, bill validators, coin mechs and stands are all listed in Parts & Accessories, and we can source most other components on request.

Still have a question? Call (260) 560-6688 or send us a message.